Customer Privacy Policy

 

Introduction

We at Al-Jabr Laundry Company Ltd. give the protection of your data great priority and special attention, as we deal with your data that reaches us, whether when you use our website, any of our platforms, or applications, or when you deal from any of our showrooms, or when you benefit from after-sales services from any of our service centers, with complete confidentiality and as per the Personal Data Protection Law issued by Royal Decree No. (M/19) dated 9/2/1443 AH and the decision of the Ministers No. (98) dated 7/2/1443 AH and other relevant regulations in the Kingdom of Saudi Arabia and as per the controls stipulated in this privacy policy.

 

Personal data we collect

We collect some personal data to process it after your explicit consent in compliance with the applicable regulations, and we collect a minimum amount of personal data that fulfils the purposes for which it was collected, to provide specific services and functions, including:

 

Collection of personal data from the device or browser:

The purpose of this processing is to facilitate the use of the site by adapting it to the needs of devices or browsers, and to provide the required functionality to users on the site. We process some data such as: (IP address, URL information, device information).

 

Cookies:

To enable our systems to recognize your browser or device and provide the best experience, we use cookies.

 

Collection of personal data when creating a personal account:

The purpose of this processing is to create user accounts, we process some data such as: (first name, last name, email address, address, payment information, date of birth, phone number, password, and Google account.

 

Collection of personal data from the newsletter registration form:

The purpose of this processing is to provide the newsletter to subscribers, we process some data such as: (first name, last name, email address, and phone number).

 

Collection of personal data from points of sale:

During the purchase from the point of sale, we process some data to send electronic invoices and provide after-sales services such as warranty and delivery services. These data are such as: (first name, last name, e-mail address, phone number, and residential address).

 

Collection of personal data from service centers:

We may collect some personal data to provide after-sales services, such as: (first name, last name, signature, copy of invoices, email address, phone number, password, Google ID opening, national ID/residence/passport details, and residential address).

 

Collection of personal and business data for project contracts:

We may collect some personal data and facility data to provide our services to you according to the operating contracts between us, and these data such as: (first name, last name, signature, copy of invoices, email address, phone number, password, Google ID opening, national identity/residence/passport details, residential address, national address).

 

CCTVs:

We use surveillance cameras in our headquarters for safety, crime detection, and surveillance purposes, and footage may be used to investigate accidents, ensure the safety of employees and customers, and prevent theft or vandalism, we keep the data collected by surveillance cameras for a period that allows us to assist the competent authorities and protect our interests, knowing that this data is kept in secure environments and access to it is limited to qualified security personnel.

 

The systematic basis for processing personal data

When we collect your data, we rely on several legal justifications, including the following:

* Your explicit consent to the processing of your data.

* Perform the obligations contained in the contracts concluded with you.

* Processing for the legitimate interests of the data owner, where it is not possible to contact him.

* Processing to achieve the processor's legitimate interests as per the Personal Data Protection Law.

* processing in compliance with another statutory obligation.

 

Sharing of personal data

We do not sell your data to third parties; however, we may share your data as described below with some trusted companies that assist us in our operations, based on contractual obligations that ensure the protection of your data and follow protection practices similar to or beyond those described in this Privacy Policy:

  * Third-party suppliers: such as payment service companies, to facilitate the provision of our services.

  * Marketing and promotional offers: We may use your data to provide you with information about products and services that may be of interest to you, and to improve your experience on the Platform, such as service messages, new features, improvements, special offers, and events of interest. We may communicate with you via multiple channels, including but not limited to email, push notifications, web notifications, posts, phone, in-app messaging, and WhatsApp messages.

  * Legal Advisors: In the event of a legal dispute.

  * Government Entities: If required by the Law.

 

Data retention period

Unless otherwise stated in this Privacy Policy, we retain your data only for as long as necessary for the specific purpose. Next, we will delete your data based on the type and purpose of the data, unless we have the legal right or obligation to retain it for a longer period.

 

Security of personal data

We take appropriate technical and organizational measures, effective procedures, and processes to ensure that the highest level of information security is achieved in proportion to the risks associated with the processing, and as per international best standards and practices, to protect the privacy and confidentiality of personal data from unauthorized access, modification, disclosure or destruction.

 

Customer's responsibility for the security of his data

The safety and security of your data also depend on you, by keeping your password confidential and not sharing it with anyone. Bearing in mind that the transmission of data over the Internet is not completely secure, although we do our best to protect your data, we cannot guarantee the security of personal data transferred to our Platforms, and any transfer of personal data is carried out at your own risk. We are not responsible for circumventing any privacy settings or security measures that are on the Platform. For your protection, you should be careful with the data you share online.

 

Access to and modification of personal data:

You can access some of your data through your account, for example:

 

Data related to recent orders.

Personal data including (name, email, password, phone number, correspondence, and personalized advertising preferences).

Email notification settings.

 

The customer's right to protect his data

According to the Personal Data Protection Law in the Kingdom of Saudi Arabia, you have the following rights as a data subject:

  * Right to know: to know how we use your data as described in this Privacy Policy.

  * Right to access and obtain personal data: by requesting a copy of your data.

  * Right to rectification of personal data: by requesting the correction of your data that you consider inaccurate.

  * The right to destroy personal data: by requesting the destruction of your data as per the regulations in force in the Kingdom, unless there is a statutory text specifying a certain retention period or contractual requirements.

  * Right to withdraw consent to the processing of personal data: by withdrawing your consent to the processing of your data at any time, unless there are legitimate purposes according to the laws in force in the Kingdom that require otherwise.

 

Cancel promotional and marketing messages

For marketing communication provided through our website or website, you will need to modify the notification settings under the General settings section of your mobile device, this allows you to control how and when to receive promotional alerts directly from the application.

You can also opt out of receiving future marketing communications from us at any time by modifying customers' communication preferences, or via the unsubscribe link in the email.

 

Changes to the Privacy Policy

We reserve the right to amend this policy at any time, and we will post any changes on this page. If we make material changes to our Privacy Policy, we may notify you by other means. By using our website, you accept and agree to this policy.

 

How to contact us

If you have any questions regarding our privacy policy or how your data is processed, please contact us at: Support@aljabrlaundry.com or call the unified number 920018880

 

Aljabr Laundry Website

Aljabr Laundry Website is a platform where customers (“Users”) seek to use any of Aljabr Laundry's Services such as Washing service, Pressing service, Dry cleaning service, and Delivery service.

 

Service and Prices

Prices depend on each service and each item, and this varies according to the region. The value of items must be paid in advance to use our services.

Prices for our services are subject to change or update without notice. Price changes will not affect or change the already service requested.

We reserve the right at any time to modify or discontinue the service without notice at any time.

We reserve the right to change or cancel a service requested, in compliance with the governing law as well as notifying the customer of any change or cancellations.

 

License

Aljabr Laundry grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to access and use our services on your purpose solely, non-commercial use in connection with your use of Aljabr Laundry Website and access and use any content, information, and related materials that may be made available through Aljabr Laundry Website.

 

Aljabr Laundry Website Ownership

Aljabr Laundry Website and all rights therein remain Aljabr Laundry’s property.

Access and use Aljabr Laundry Website do not grant you any rights except for the limited license granted above. You are not permitted to use or reproduce the services or any trademarks or other trade names that appear in the services.

 

Indemnification

You agree to indemnify Aljabr Laundry and plants, subsidiaries, officers, directors, agents, contractors, licensor, service providers, suppliers, and employees for any harm done from any legal claims or cases, including attorney fees or third-party demands arising out of your breach of these Terms of Services or your violation of any law, regulations, or rights of a third party.

 

Terms & Conditions of Use our service

In addition to the above, you will be subject to follow our terms and conditions related to our services as follows:

  * Items will be reprocessed free of charge if the customer is dissatisfied with the service.

  * Items damaged or unsuitable for cleaning will be returned unprocessed.

  * Aljabr Laundry accepts no responsibility for any missed, lost, or damaged after leaving the shop.

  * Compensation for damaged or lost items is limited to ten times the cleaning charges with the condition of informing the shopkeeper before leaving the shop.

  * Compensation for damaged or lost carpets is limited to five times the cleaning charges with the condition of information from the shopkeeper before leaving the shop.

  * Aljabr Laundry accepts no responsibility for any items left at the shop or factory for over two months.